Nokia Fixes 5800 XpressMusic 3G Issue

6 Mar 2009 | Nokia , Smartphone , Software | 0 comments


Nokia 5800 xpressmusicAfter stopping sales of the North American version of the 5800 XpressMusic smartphone because of 3G connectivity issues just hours after launch, Nokia today announced that the problem has been solved and the device will be back on the shelves shortly.

In the statement, Nokia was eager to specify that issue was software related, and there wasn't anything wrong with their hardware. Here's the statement:

"Following the introduction of the Nokia 5800 XpressMusic in North America, some consumers reported difficulties connecting with the local 3G network. As customer satisfaction and product quality are a priority for Nokia, we took immediate action by temporarily suspending sales and moving quickly to identify the root cause and resolution.

We have concluded this was an isolated situation related to a configuration change in the North American variant. We have now adjusted the configuration and will resume sales shortly. Those few customers of the Nokia 5800 XpressMusic who experience a 3G signal issue are advised to contact Nokia Customer Care. Our sincere apologies for the inconvenience."